We are seeking experienced and dynamic French or German Group Travel Reservations Agent to join this leading tour operator. This is a great opportunity for a groups travel professional seeking career progression and to be rewarded for their hard work, from a hotel reservations / receptionist background. Looking to work flexible social working hours and reap the benefits of this global travel company? Read on…
This exciting groups travel role entails a wide range of tasks in which no day will be the same:
Delivering a high level of service to the group’s sales team, confirming ad hoc/tailor made group bookings.
Research and contacting hotels by phone, email or fax, checking availability, rates and conditions to make reservations.
Process bookings and inputting details/rates
Negotiate rates and conditions such as cancellation and payment policies
Provide suitable alternatives as and when required
Prioritise hotels with partner agreement and group allocation, and dealing with amendments
Occasionally expected to negotiate overbooking situations, compensations and cancellation charges (depend on circumstances)
Experience within Hotel Group/FIT/Operations/Groups/Reservations within the travel/hospitality/leisure/hotel industry or equivalent is essential. We would consider hotel reservations or receptionists seeking a career in travel.
Fluency in English and another European language either German or French
Superb interpersonal and communication skills coupled with professional telephone manner
Professional and efficient telephone manner
Ability to Multitask
Preferred negotiation, customer service and problem solving abilities
Positive attitude towards change and great adaptability
What’s in it for me?
Mon-Fri flexible hours – no weekends!
Use of luxury leisure facilities
Day off for moving house – paid!
£1000 referral scheme
Free eye tests
Varied job role
The opportunity to work for a friendly and dynamic company in state of the art offices, in which you will be rewarded for your hard work.