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6 months ago
Platinum Travel Recruitment
Salary: up to £23k + benefits
Location: London
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Language Jobs

We are seeking experienced and dynamic French or German Group Travel Reservations Agent to join this leading tour operator. This is a great opportunity for a groups travel professional seeking career progression and to be rewarded for their hard work, from a hotel reservations / receptionist background. Looking to work flexible social working hours and reap the benefits of this global travel company? Read on…

This exciting groups travel role entails a wide range of tasks in which no day will be the same:

  • Delivering a high level of service to the group’s sales team, confirming ad hoc/tailor made group bookings.
  • Research and contacting hotels by phone, email or fax, checking availability, rates and conditions to make reservations.
  • Process bookings and inputting details/rates
  • Negotiate rates and conditions such as cancellation and payment policies
  • Provide suitable alternatives as and when required
  • Prioritise hotels with partner agreement and group allocation, and dealing with amendments
  • Occasionally expected to negotiate overbooking situations, compensations and cancellation charges (depend on circumstances)

Essential requirements:

  • Experience within Hotel Group/FIT/Operations/Groups/Reservations within the travel/hospitality/leisure/hotel industry or equivalent is essential. We would consider hotel reservations or receptionists seeking a career in travel.
  • Fluency in English and another European language either German or French
  • Superb interpersonal and communication skills coupled with professional telephone manner
  • Professional and efficient telephone manner
  • Ability to Multitask
  • Preferred negotiation, customer service and problem solving abilities
  • Positive attitude towards change and great adaptability

What’s in it for me?

  • Mon-Fri flexible hours – no weekends!
  • Use of luxury leisure facilities
  • Career progression
  • Travel perks
  •  Healthcare
  • Day off for moving house – paid!
  • £1000 referral scheme
  • Life Assurance
  • Free eye tests
  •  Pension
  • Varied job role
  • The opportunity to work for a friendly and dynamic company in state of the art offices, in which you will be rewarded for your hard work.

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