We are seeking experienced and dynamic German Speaking Group Reservations Agent to join this leading tour operator. This is a great opportunity for a groups travel professional seeking career progression and to be rewarded for their hard work, from a hotel reservations/receptionist background. Looking to work flexible social working hours and reap the benefits of this global travel company? Read on…
This exciting groups travel role entails a wide range of tasks in which no day will be the same:
Delivering a high level of service to the group’s sales team, confirming ad hoc/tailor made group bookings.
Research and contacting hotels by phone, email or fax, checking availability, rates and conditions to make reservations.
Process bookings and inputting details/rates
Negotiate rates and conditions such as cancellation and payment policies
Provide suitable alternatives as and when required
Prioritise hotels with partner agreement and group allocation, and dealing with amendments
Occasionally expected to negotiate overbooking situations, compensations and cancellation charges (depend on circumstances)
Essential requirements: • Experience within Hotel Group/FIT/Operations/Groups/Reservations within the travel/hospitality/leisure/hotel industry or equivalent is essential • Fluency in English and German is essential - writing and speaking • Superb interpersonal and communication skills coupled with professional telephone manner • Professional and efficient telephone manner • Ability to Multitask • Preferred negotiation, customer service and problem solving abilities • Positive attitude towards change and great adaptability
What’s in it for me? • Use of luxury leisure facilities • Career progression • Travel perks • Flexible hours • Monday to Friday office hours – no weekends! • Healthcare • Pension • The opportunity to work for a friendly and dynamic company in state of the art offices, in which you will be rewarded for your hard work.
Give our career and boost and send us your CV today! Please note only suitable travel candidates from a tour operator and/or hotel group reservation background will be considered for this post. A cover letter highlighting your experience is required with all applications.