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22 days ago
Village Hotel Club
Salary band: Any
Location: Kent
Job type: Permanent
Contact: Village Hotel Club
Category: Customer Service Jobs
We are currently recruiting for a full time Night Auditor to join our highly successful team in our Village Hotel Club Maidstone. Based in modern and contemporary surroundings you will be required to contribute to the hotels success. You should have a warm, personable nature, can do attitude and eye for details.
You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. In return we will offer you second to none career opportunities.
Why choose us?
We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. If you are truly passionate about a career in hotels then we want to hear from you. As an expanding company with new hotels in the pipeline and a commitment to grow our future General Managers from within we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way
Twice a year we review all of our teams against our high performance behaviours

v. Inspirational
v. Driven
v. Commercial
v. Detailed
v. Resilient

If you stand out as the best in these areas and show potential then you will quickly be spotted for future development.
We are passionate about developing talent.
Apart from this we offer some amazing benefits such as FREE Gym membership to our health and fitness club which includes state of the art gym equipment as well as discounted shopping and stays within our hotels.

To be successful in your application for the position of a full or part time Night Auditor you must possess the following:

Previous experience in a customer service environment ideally involving cash handling.
Customer focused approach.
Ability to communicate clearly and concisely in a confident manner.
Basic IT skills.
Ability to keep calm in 'pressure' situations and deal with unruly guests.
Be able to work from 22.00-06.30 or 23.00-07.30 and weekends.

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