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17 days ago
Salary band: Any
Location: London
Job type: Permanent
Contact: Adecco
Category: Customer Service Jobs
Night Concierge required for 5* Residential DevelopmentWestminster - London 4on 4off 7pm-7am20,000 annual salaryAim of PostThe purpose of the Night Concierge is to provide superior levels of customer service to residents and guests at a given development by carrying out day-to-day duties that may involve operation of the Concierge Desk with emphasis on the monitoring of onsite security at night.General Accountabilities*Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall company outcomes.*Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.*To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.*To carry out security inspections and operations as required.*To assist in the required onsite duties and provide excellent concierge services as prescribed by Property Manager.*To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.Required Experience and Technical Competency*Experience of working in a high end customer service establishment.*Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.*Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.Key Behavioural Competencies*Communicating and Presenting: To be able to demonstrate quality verbal and written communication to effectively liaise with internal and external stakeholders and handle queries and issues promptly and professionally, demonstrating genuine care and concern.*Relationship Building: The ability to build effective working relationships with colleagues and external parties at all levels to achieve a positive environment.*Customer Focus: The ability to show sensitivity in dealing with delicate and confidential issues, putting high importance on the needs of all customers.*Continuous Improvement: The ability to identify new ideas and areas of improvements that can contribute to the business in a positive way or improve personal performance.*Timeliness: The ability to manage your own time, carrying out multiple tasks effectively and working autonomously where required.*Planning and Organising: To be flexible, responding quickly and positively and by showing co-operation and support to colleagues in the pursuit of estate / company goals.Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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