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16 days ago
Salary band: Any
Location: London
Job type: Permanent
Contact: Adecco
Category: Customer Service Jobs
Night Duty Manager for 5* Residential DevelopmentWestminster 4on 4off 7pm-7am28,000Aim of PostThe purpose of the Night Duty Manager is to be responsible for the day-to-day operation of the front of house areas and whole development in the absence of the Estate Manager. Ensuring superior levels of customer service are achieved and maintained to residents and guests at a given development by carrying out day-to-day duties that may involve operation of the Concierge Desk, supporting the Estate Manager with building matters, monitoring of onsite security and car valet parking. It is important to note that there is an emphasis on the monitoring of onsite security at night.General Accountabilities*Leading by example to set standards of quality customer service for the development, its residents and guests. Motivating employees to strive for and achieve success for the company.*Develop employees, fostering an environment of learning, continuous improvement and maximisation of performance.*Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall business outcomes.*Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.Role Specific Accountabilities*To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of Estate Manager will be required, given the circumstances of the role.*To oversee / carry out security inspections and operations as required.*To assist in the required onsite duties and provide excellent concierge services as prescribed by the Estate Manager / Property Manager.*To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.Required Experience and Technical Competency*Experience of working in a high end customer service establishment.*Experience of supervising / managing a team.*Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.*Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.*Please apply online with your CV and be aware that only successful applicants will be contacted*Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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