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about 1 month ago
Hilton Hotels & Resorts
Salary band: Any
Location: London
Job type: Any
Contact: Hilton Hotels & Resorts
Category: Customer Service Jobs
A Night Manager with Hilton Hotels & Resorts oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?


As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards

  • Serve as a point of contact for regular and VIP Guests

  • Complete Night Audit duties

  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

  • Represent the Hotel Manger and other senior managers in their absence, taking full responsibility of the hotel

  • Manage, record and promptly resolve issues or emergencies that arise

  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required

  • Compile adequate handover to Early staff / Duty Manager

  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Conduct annual and mid-year Appraisals with Team Members

  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

  • Assist other departments, as necessary



What are we looking for?

Night Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail

  • High level of IT proficiency

  • Excellent leadership, interpersonal and communication skills

  • Accountable and resilient

  • Commitment to delivering a high level of customer service

  • Ability to work under pressure

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in the hotel industry

  • Previous experience with Front Office Management Systems

  • Previous experience with cash handling

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