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18 days ago
Handpicked Recruitment Limited
Salary band: Any
Location: London
Job type: Permanent
Contact: Handpicked Recruitment Limited
Category: Finance Jobs
Job Title: Night Manager Department: Front Office Reports to: Reception Manager Positions reporting in: Receptionist, Night Receptionist / Porter Shifts: 23.00 - 07.00 including some weekends Purpose of Job: To promote the Hotel's culture and values during the night shift through consistent attention to customer satisfaction, people development, profitability and innovation while adhering to policy and procedures. To maximise rooms revenue and average room rate through effective finance techniques. Main Areas of Responsibility: To provide an attentive and courteous service to all residents of the Hotel. To carry out all administrative duties that ensures efficient operation of the front office. Organisation, supervision and training of Night front office personnel.Carry out the Night Audit, and associated administrative tasks. Report directly to and communicate constantly with the reception and all other operations. Education/Skills/Experience Required: - Minimum of two years experience of working within a front office function in a four star hotel or an equal establishment. - Minimum of one year's previous Night management or supervisory experience. - Hospitality background Skills - Good telephone manner and understanding of customer care - Excellent communication skills, including written, oral and presentation - Working knowledge of Opera advantageous but not essential

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