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2 months ago
Interstate Hotels
Salary band: Any
Location: Berkshire
Job type: Permanent
Contact: Interstate Hotels
Category: Bar Jobs
We currently have a vacancy within our front office and kitchen department team for the position of Night Porter. Working the night shift, you will be responsible for the night operation of the hotel. Based within Front Office, you will run the reception desk, carry out a Night Audit accounting function, and ensure the security and safety of hotel residents & guests. This will also include supervising service delivery to the guests, in the room and bar.You will require experience of working with the public, handling unpredictable behavior and crisis situations, and be competent with basic/moderate computer operation. Applicants would preferably have Opera system exposure, but training will be provided. Knowledge of computers is essential as well as a basic disclosure check.Key Skills:. Previous hotel front office systems exposure, preferably Opera, however training can be provided. Ability to handle unexpected situations with members of the public. Be confident, communicative and flexible. Be excellent at delivering customer service. Be numerate and good with figures. Excellent organisational skills. Previous experience of night working an advantageThe base hours of this role are 11pm to 7am and will include weekend working. Rota's are issued in advance and will be for a minimum of 40 hours per week. Other duties to include: . To prepare and manage guests reservations using the hotel Opera system. This includes the checking in and out of guests and actioning any guest requirements.. To enrol guests into the IHG Rewards and to recognise existing members as appropriate. To be fully conversant with the facilities, services and promotions being offered by the hotel. Ensure Hotel Standards are fully adhered to at all times. Develop interactive customer relations and be aware of any possible future requirements. Assist the handling and resolving of guest problems or complaints as necessary. Handling any guest or staff issues that arise *Daily helping in breakfast duties ensuring the smooth running of the service.. Service of drinks at the bar to residents and members of the public. Some preparation and delivery of food from the menus on offer to guests Requirements RequirementsAt Holiday Inn Express Windsor we want our guests to relax and be themselves which meanswe need you to: . Be you by being natural, professional and personable in the way you are with people. Get ready by taking notice and using your knowledge so that you are prepared for any-thing. Show you care by being thoughtful in the way you welcome and connect with guests. Take action by showing initiative, taking ownership and going the extra mile The successful candidate will demonstrate an enthusiasm for providing excellent service and memorable experiences for all of our customers. Time management is essential to the role as we aim to provide an efficient and well-oiled service at all times. Job offers are subject to suitable references and a basic disclosure check. You must be eligible to live and work in the UK. Due to the requirements of the role (serving alcohol), you must be over 18 years of age. Job Benefits include:. Intercontinental Hotels Group discounted accommodation rates worldwide. Interstate Hotels & Resorts hotel portfolio discounted rates (Staff and Friends & Family). 24 hour Employee Assistance Programme Hotel Information Holiday Inn Express WindsorHoliday Inn Express Windsor, 70 Alma Road, Windsor, SL4 3HD This new build hotel opened in October 2012; the hotel has 58 bedrooms, a meeting room for 18 people and underground parking facilities. Situated less than 5 minutes from the M4 and Windsor City Centre, and only 25 minutes from London Heathrow, this hotel will appeal to both the leisure and corporate traveller. Windsor Rail Station connects to London Paddington & Waterloo Stations in only 40 minutes. A great base for exploring the local attractions like Legoland T Windsor, Windsor Castle, River Thames, Henley on Thames and Ascot Racecourse. Interstate Hotels & Resorts (IHR) is the leading global Hotel Management Company. Based in America they expanded into the UK this year acquiring two established UK Management Companies. We are still in the process of merging the two companies together, an exciting time to come on board and assist with this process.

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