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6 months ago
C & M Recruitment
Salary: £20000.00 - £30000.00 per annum
Location: London
Job type: Permanent
Contact: Nick Smith
Category: Customer Service Jobs


Night Shift Russian Speaking Lifestyle Concierge, London, Salary £30k + bonus
This award winning luxury lifestyle management company is seeking experienced luxury client specialists who speak Russian and English fluently to join the team You will be working with VIP clients managing any needs they require and offering excellent levels of service. They offer a fantastic salary up to £30k with a good bonus. The role will work night shifts including weekends

Night Shift Russian Speaking Lifestyle Concierge Responsibilities:
* Having an in-depth understanding of your members' lifestyle needs, interests and requirements
* Establish clear, detailed and thorough briefs from members
* Managing customer requests on the phone
* Researching the best options to meet and exceed the lifestyle requirements of the member
* Always go above and beyond on your members' requests
* Proactively offering tailored lifestyle suggestions to your members to maximise the value they get from the service
* Ensure members' expectations are managed within the agreed deadlines
* Always act in the best interest of your members, ensuring their needs are met
* Ensure quality information is held on members' profiles including their personal preferences
* Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members

Night Shift Russian Speaking Lifestyle Concierge Requirements:
* Experience in working with Russian VIPs, understanding their requirements
* Fluent in Russian and English
* Excellent written and verbal communication skills.
* A passion for customer service is a must
* A fantastic talent for delighting customers who expect the finest service
* Excellent time management skills with the ability to multi-task
* Embraces a complex, busy and dynamic work environment
* Supplier management and negotiation skills
* Computer literate to a high level

If you are interested in applying for this above role please wither apply online or call Nick onor send your cv to Nick@candm.co.uk.

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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