At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don't believe in uniformity.)
Everything we do is driven by a desire to exceed our guests', clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.
For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we're proud of the freedom our independence this gives us to grow our business on a relentless and memorable curve - upwards.
With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.
To support the unparalleled service delivery to internal and external customers by directing the nightly business and maintaining, reviewing and preparing the coordination of the daily business. Also to support the achievement of positive cash flow targets through ensuring the complete and accurate recording of all revenue transactions and guest records.
Understand the reservations process including the role of the CRS, distribution channels and reservations flow.
Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Display a working knowledge of the Hotel in order to assist internal and external clients
Display Yes I Can attitude and aim to provide a service that is beyond our client expectations.
Display a good working knowledge of all related equipment.
Generating of revenue by all means at your disposal
Ensuring that all revenue made is collectable
To be presentable, cheerful and upbeat while on company premises and to relay the same in the team.
Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Ensures correct handover to the required department
Ensure that the nights team meets all relevant targets
Provides employees with the information needed to perform their job effectively
Orients employees to the department and hotel and provides on the job training on job responsibilities
Ensures that the team attends the correct training courses
Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay
Greets guest and processes hotel registration
Arranges for services requested by the guest by working with other departments as appropriate
Ensures correct telephone procedures are adhered to.
Ensures all Reception procedures are adhered to
Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes
Ensure all Reservation procedures are adhered to
Ensures that service is delivered in a way that makes people feel special
Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services
Makes reservations in accordance with hotels yield management practices
Follows hotel policy on cash handling
Follows hotel policy on all aspects of settlements
Follows hotel policy on foreign exchange and paid outs
Ensure all night audit procedures are adhered to
Ensure that all accommodation postings are correct
Ensure that back-up procedures are implemented
Ensure effective night audit run
Performs other duties required to provide the service brand behavior and genuine hospitality
Ensure that all interfaces are on line and that all technical equipment is in full
We Believe In Developing and Delighting Our Hosts So You Will Receive:
All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.