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5 months ago
Salary: £18k - 22k per year + comm
Location: Wiltshire
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs

Nordic/Scandinavian Travel Specialist 

Our client is one of the UK’s leading destination specialists offering a wide range of inspiring holiday programmes, operating for over 30 years. They have continued to grow and develop their business successfully.

As a Travel Specialist your primary responsibility will be to sell and package holidays specific to your customer’s requirements and deliver excellent sales and the highest level of customer service. You should maintain excellent product knowledge of the destinations you are selling to affirm the status of a destination specialist. Working within the Nordic Sales team, you will also be supported administratively by the Travel Specialists in the Operations Department.


  • Create high quality package and bespoke itineraries specific to your customers’ needs and expectations
  • Field a wide range of reservations over the telephone, face to face, email and internet (via Live Chat)
  • Maintain an excellent degree of knowledge on the destinations and products you are selling
  • Achieve and aim to exceed personal, department and business sales targets
  • Aim to achieve maximum revenue possible for each booking by proactively up selling ancillary products
  • To follow company guidelines in terms of sales follow ups to help maximise conversion and provide
  • feedback as to non-conversion
  • Provide exceptional destination advice and general guidance to customers to assist them from first point
  • of contact and through the booking process
  • Ability to cross-sell to other destinations and products where required
  • To build and maintain a loyal customer base by managing all the customers travel requirements and to
  • encourage repeat business
  • Ensure that a personalised and first class level of service is provided consistently to every customer
  • Liaise with the Sales Manager on a daily basis to provide feedback on quote/booking status and nonconversion
  • Attend relevant overseas familiarisation trips within your specialist destination(s)
  • Maintain an awareness and contribute where possible towards a cost effective and pro-active sales
  • department and contribute to the overall profitability of the company
  • Attend and represent the company at selected trade and consumer exhibitions, holiday shows, travel
  • workshops and open-evenings. These could involve some evenings and weekends


  • Sales knowledge and experience within a travel sales environment.
  • Proven experience of meeting and exceeding sales and performance targets.
  • High degree of flexibility and ability to deal with change, growth and pressurised deadlines.
  • Exceptional sales ability – fact finding, closing, converting, up-selling and cross selling.
  • Excellent eye for detail and accuracy.
  • Able to demonstrate teamwork, interpersonal and communication skills.
  • Able to demonstrate influencing and negotiating skills.
  • Excellent spoken and written English.
  • Microsoft Word, Excel and Outlook skills to intermediate standard.
  • Be dynamic and able to self-manage
  • A love of travel and foreign cultures.
  • Results and target orientated, with can do attitude
  • Previous experience within a specialist tour operator in similar role.
  • GDS reservation skills (Amadeus)
  • Destination knowledge of the Nordic regions.

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