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18 days ago
Salary: £18k - 22k per year + comm
Location: Berkshire, Buckinghamshire, Surrey
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs

Nordic/Scandinavian Travel Specialist - Surrey - £22k basic plus excellent commission

Our client is one of the UK’s leading destination specialists offering a wide range of inspiring

holiday programmes, operating for over 30 years. They have continued to grow and develop their

business successfully.

As a Travel Specialist your primary responsibility will be to sell and package holidays specific to your

customer’s requirements and deliver excellent sales and the highest level of customer service. You should

maintain excellent product knowledge of the destinations you are selling to affirm the status of a destination

specialist. Working within the Nordic Sales team, you will also be supported administratively by the Travel

Specialists in the Operations Department.


Create high quality package and bespoke itineraries specific to your customers’ needs and expectations

Field a wide range of reservations over the telephone, face to face, email and internet (via Live Chat)

Maintain an excellent degree of knowledge on the destinations and products you are selling

Achieve and aim to exceed personal, department and business sales targets

Aim to achieve maximum revenue possible for each booking by proactively up selling ancillary products

To follow company guidelines in terms of sales follow ups to help maximise conversion and provide

feedback as to non-conversion

Provide exceptional destination advice and general guidance to customers to assist them from first point

of contact and through the booking process

Ability to cross-sell to other destinations and products where required

To build and maintain a loyal customer base by managing all the customers travel requirements and to

encourage repeat business

Ensure that a personalised and first class level of service is provided consistently to every customer

Liaise with the Sales Manager on a daily basis to provide feedback on quote/booking status and nonconversion

Attend relevant overseas familiarisation trips within your specialist destination(s)

Maintain an awareness and contribute where possible towards a cost effective and pro-active sales

department and contribute to the overall profitability of the company

Attend and represent the company at selected trade and consumer exhibitions, holiday shows, travel

workshops and open-evenings. These could involve some evenings and weekends


Sales knowledge and experience within a travel sales environment.

Proven experience of meeting and exceeding sales and performance targets.

High degree of flexibility and ability to deal with change, growth and

pressurised deadlines.

Exceptional sales ability – fact finding, closing, converting, up-selling and

cross selling.

Excellent eye for detail and accuracy.

Able to demonstrate teamwork, interpersonal and communication skills.

Able to demonstrate influencing and negotiating skills.

Excellent spoken and written English.

Microsoft Word, Excel and Outlook skills to intermediate standard.

Be dynamic and able to self-manage

A love of travel and foreign cultures.

Results and target orientated, with can do attitude

Previous experience within a specialist tour operator in similar role.

GDS reservation skills (Amadeus)

Destination knowledge of the Nordic regions.

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