Nordic/Scandinavian Travel Specialist - Surrey - £22k basic plus excellent commission
Our client is one of the UK’s leading destination specialists offering a wide range of inspiring
holiday programmes, operating for over 30 years. They have continued to grow and develop their
As a Travel Specialist your primary responsibility will be to sell and package holidays specific to your
customer’s requirements and deliver excellent sales and the highest level of customer service. You should
maintain excellent product knowledge of the destinations you are selling to affirm the status of a destination
specialist. Working within the Nordic Sales team, you will also be supported administratively by the Travel
Specialists in the Operations Department.
DUTIES AND RESPONSIBILITIES
Create high quality package and bespoke itineraries specific to your customers’ needs and expectations
Field a wide range of reservations over the telephone, face to face, email and internet (via Live Chat)
Maintain an excellent degree of knowledge on the destinations and products you are selling
Achieve and aim to exceed personal, department and business sales targets
Aim to achieve maximum revenue possible for each booking by proactively up selling ancillary products
To follow company guidelines in terms of sales follow ups to help maximise conversion and provide
feedback as to non-conversion
Provide exceptional destination advice and general guidance to customers to assist them from first point
of contact and through the booking process
Ability to cross-sell to other destinations and products where required
To build and maintain a loyal customer base by managing all the customers travel requirements and to
encourage repeat business
Ensure that a personalised and first class level of service is provided consistently to every customer
Liaise with the Sales Manager on a daily basis to provide feedback on quote/booking status and nonconversion
Attend relevant overseas familiarisation trips within your specialist destination(s)
Maintain an awareness and contribute where possible towards a cost effective and pro-active sales
department and contribute to the overall profitability of the company
Attend and represent the company at selected trade and consumer exhibitions, holiday shows, travel
workshops and open-evenings. These could involve some evenings and weekends
Sales knowledge and experience within a travel sales environment.
Proven experience of meeting and exceeding sales and performance targets.
High degree of flexibility and ability to deal with change, growth and
Exceptional sales ability – fact finding, closing, converting, up-selling and
Excellent eye for detail and accuracy.
Able to demonstrate teamwork, interpersonal and communication skills.
Able to demonstrate influencing and negotiating skills.
Excellent spoken and written English.
Microsoft Word, Excel and Outlook skills to intermediate standard.
Be dynamic and able to self-manage
A love of travel and foreign cultures.
Results and target orientated, with can do attitude
Previous experience within a specialist tour operator in similar role.
GDS reservation skills (Amadeus)
Destination knowledge of the Nordic regions.