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5 months ago
Hays Specialist Recruitment Limited
Salary band: Any
Location: Essex
Job type: Permanent
Contact: Hays Specialist Recruitment Limited
Category: Customer Service Jobs
Office Manager in Waltham Abbey Your new companyYou will be part of a luxury portfolio in Waltham Abbey that consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Associates and managers deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for associates, managers and guests.Your new roleYou will help deliver premium choices, sophisticated style, and well-crafted details. With your skills and imagination, you will aim to innovate and reinvent the future of travel. Assist the Front Office manager in administering front office functions which include supervising the bell/door staff and front deskTo work with managers and associates to carry out procedures ensuring an efficient check in and check out processTo be responsible for the day and night teams as and when requiredEnsure guest and associate satisfaction and maximize the financial performance of the departmentProcess all payment types for room charges such as cash, cheques, debit, or credit cardProcess all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keysFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.This list is not exhaustive of the roles and responsibilities of the assistant office manager What you'll need to succeedYou will have excellent customer service skills, good command of English and previous experience working within the hotel industry and have knowledge of using Oracle. You will be assertive dealing with any queries and escalated complaints and be motivated to provide a high class service. Use initiative to manage the front office effectively in the absence of the office manager.What you'll get in return Competitive salary 20-22kDiscounted rates for bookingsHoliday entitlement 20 days a year increasing with serviceFree lunch on shiftsUse of onsite gym Parking onsiteOrientation for 2 days introducing the brand, values and culture What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

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