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about 1 month ago
Prospects 4 Corporate Travel
Salary: £28.1k - 38.7k per year + excellent benefits
Location: Tennessee
Job type: Permanent
Contact: Recruitment Team
Category: Online Jobs

Our client is an award-winning global, independent travel and event management company with five specialist business units – Corporate, Touring, Events, Private Travel & Film and Media.

Due to continued growth they are looking for a Travel Technology OBT Online Booking Support executive to provide vital support, reservation fulfillment and site administration to their valued clients and internal colleagues in all areas relating to their preferred online portal partner, SAP Concur.

The responsibilities of the Online Booking Support Consultant Travel Industry are:

  • Manage the day-to-day fulfillment and quality check routines for all online created reservations across multiple US based accounts
  • Support their value clients with profile maintenance, unused ticket reconciliation, system updates and preferred vendor control
  • Validate, review and monitor site escalations received from both external clients and internal colleagues
  • To provide navigational and 2nd level system support for their online booking tools and client facing technology
  • Provide system training to external clients and internal staff via online demonstrations or face-to-face meetings where necessary
  • Keep up to date with new product releases and attend any necessary training course to ensure personal and professional development
  • Prepare ad hoc reporting in Concur
  • Perform other duties as assigned

Knowledge & skills for the Online Booking Support - Travel Industry are:

  • At least one year’s travel industry experience, preferably within the corporate travel sector
  • Excellent written and verbal communication skills and ability to produce clear, concise, detailed documentation
  • An inquisitive, analytical mind with the ability to methodically analyse errors, solve problems and suggest solutions
  • Willingness to learn new skills
  • Ability to work independently in a fast-paced environment, handling multiple priorities.
  • Experience with SAP Concur preferred
  • Ability to think logically
  • Good GDS knowledge (Apollo preferred)
  • Proficient in the use of MS Office

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