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4 months ago
Prospects 4 Corporate Travel
Salary: Salary Up To £35K
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Business Travel Jobs

Online Support Specialist - Business Travel - London - Salary Up To £35k

We are currently recruiting for an Online Support Specialist - Business Travel to join our client who are an established travel management company with a superb reputation within the Business Travel world.
The purpose of the Online Support Specialist is to provide 2nd Line level support for the reservation systems and Online fulfilment.

The responsibilities of the Online Support Specialist - Business Travel include:

  • Provide 1st and 2nd line support for Online Booking Tools
  • Escalate & manage 3rd level of support with suppliers
  • Collate details of errors and forward to the relevant departments
  • Track progress on the query and keep the client and team informed
  • Provide one-on-one client and staff training where necessary
  • Keep up to date with new product releases
  • Testing new client configuration/booking tools
  • Ensure all documentation for Online Booking tools and implementations are up to date

The experience required for the Online Support Specialist - Business Travel role includes:

  • First line or navigational support experience some or all of the following Online tools (Concur, Cytric, Evolvi, Trainline, Conferma)
  • A strong knowledge of Galileo or Sabre GDS
  • Good understanding of Business Travel (minimum 2 years experience)
  • Ability to systematically analyse errors and find / suggest solutions
  • Strong knowledge of MS Office, in particular Excel (formulas, pivot tables, etc)
  • Excellent customer service skills

The Online Support Specialist role would suit someone with a good understanding of the end-to-end TMC business model. You will need experience of providing first line support or Online fulfilment and and be interested in progressing to a more advanced, 2nd line support role.

To apply for the Online Support Specialist - Business Travel, please click on the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies

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