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12 months ago
Salary: Up to £28k p.a plus bonus and benefits
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Warren Berkley
Category: Business Travel Jobs, Customer Service Jobs, IT Jobs, Online Jobs, Operations Jobs

Online Systems Support - Business Travel, London, Up to £28k

Our client is a TMC that prides itself in delivering exceptional customer service and excellent value combined with fast, accurate technology. They have a position for technology minded individual who is looking to further their career within the online systems department providing full support to clients including Technical Support, Testing, Training, and attend client review meetings.

The responsibilities of the Online Systems Support Executive - Business Travel are as follows:

  • To provide technical support and training for enquires made to the Online Support desk on all self-booking systems
  • Problem resolution following full process cycle from front end user through to site configuration, Sabre commands and possible fare issues
  • Escalate, log and regularly review site issues up to point of resolution to ensure maximum up-time and site performance for clients
  • Follow the Online Technical Standards to drive client self-sufficiency and reduce reliance on the support team for ‘how to’ enquiries
  • Log all client enquires using help desk software to ensure trends can be analysed and corrective training implemented where necessary
  • Monitor airline messages and cancellations impacting travel booked online
  • Perform ad hoc site updates and testing to bring new releases to our client base
  • Maintain existing sites including policy updates, configuration changes, messaging and so forth
  • Induction training and desk handovers
  • Provide support for the wider Online Team where required, site testing, client portal/SBT development and the implementation of new clients or systems

The Skills Required for the Online Systems Support Executive - Business Travel are as follows:

  • Experience of working with and supporting self-booking systems within a Business Travel organisation
  • A strong team player with the dexterity to support colleagues and clients across a multitude of support queries and online systems
  • Inquisitive with the ability to use own initiative to solve problems in a methodical manner
  • An excellent communicator who knows how to motivate and get the very best out of people – make complex look simple
  • Integrity will be important to you - open, honest and direct – with the ability to fit well within the company’s continuing desire to maintain values in developing culture and where all are treated with respect
  • Clear presenter, able to articulate key messages to a diverse audience
  • Highly organised and efficient individual with a keen eye for detail

If you wish to apply for the role of Online Systems Support Executive - Business Travel, please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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