Our 'award winning' business travel client is currently looking to recruit an experienced Online Trainer/ Systems Developer to join their well-established 'online' team in their busy offices in East Kilbride (G74)
As an Online Trainer/ Systems Developer you will primarily be required to service online clients to the profit of the company, and ensure that the service level agreement with the client is achieved by building relationships, and providing an excellent level of customer service. You will ensure that all booking tools are built to the clients' specification, and complete all after build or maintenance testing, ensuring accuracy at all times. You will deliver training to new & existing clients on their booking tool in a professional & controlled manner, and assist the management team with any additional projects which may arise. You will also liaise with external suppliers to ensure a high level of customer services to your customers, and participate in client & supplier calls when required.
As an Online Trainer/ Systems Developer you will have a proven track record working in a similar role in the travel industry (preferably in business travel), and have extensive experience both developing systems, and delivering training to clients. You will have excellent customer service & relationship building skills, and have the ability to work effectively in a team, as well as on your own initiative. You will be very PC literate, proficient in the use of web based programmes, and have the ability to use travel booking platforms such as Evolvi & Cytric. You will also be a very organised individual, who can understand & adapt to a changing business travel environment, and communicate effectively with clients on all levels.
Salary & Benefits
Great basic salary on offer for the right Online Trainer/ Systems Developer along with some great company benefits and sociable hours of work Monday to Friday.
To apply for this Online Trainer/ Systems Developer role or to enquire about similar operational or I.T based positions in the travel industry then please apply below quoting ref: KB391
*Please note that we are only able to contact applicants who have the exact experience our client is currently looking for; as per the above job spec