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about 1 year ago
Salary: £17k - 19k per year
Location: Manchester
Job type: Permanent
Contact: Recruitment Team
Category: Business Travel Jobs, Events Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs

Online Travel Support Co-ordinator, Manchester, up to £19K

Our Client who are an award winning Global Travel Management Company are on a recruitment drive due to continued and sustainable growth within their sectors. They are looking for Online Travel Support Co-ordinator to offer comprehensive support to all online clients’ pre and post booking

The responsibilities of the Online Travel Support Co-ordinator are:

• Build new clients into all booking systems in a timely manner to encourage active trading as soon as possible
• Deal with any system issue within SLA’s and be able to make the booking for the client if the issue is not resolved straight away
• Ensure that incoming calls are answered promptly and professionally in line with the business customer service standards
• Develop an in-depth understanding of clients’ online needs and expectations and ensure that the online systems are configured in line with these requirements
• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
• Process queries and amendments as requested by the client in a timely and accurate manner and in accordance with the standards laid out in the SLA
• Liaise with system suppliers to ensure that any issues are dealt with promptly and effectively
• Accurately process updates and amendments to the self-booking tools to ensure that information provided to the customer is accurate and up to date
• To fulfil all the rail ticketing & Rail refunds for online clients and post accordingly to the client
• Amend or cancel any booking at the clients request
• Deal with any queries from accounts in relation to Online bookings

The skills required for the Online Travel Support Co-ordinator:

• Outstanding attention to detail
• Computer literate with experience of email and web based programs
• Able to work remotely and on own initiative
• Excellent communication skills both verbal and written
• Ability to think logically and consider all relevant aspects
• GDS proficient (Galileo)
• Working knowledge of airline, rail fares and ticketing (desirable)
• Able to work under pressure

The Online Travel Support Co-ordinator role would ideally suit a junior Business Travel Consultant or an experienced Tailor Made Travel Consultant wanting to move into Business Travel and work Mon-Fri.

If you wish to apply for the role of Online Travel Support Co-ordinator, please click the link below or call Prospects4Corporate Travel on

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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