The Operations Coordinator, France, is responsible for booking, supporting our tours and working closely with our suppliers & Regional Manager for a given geographical region. Responsibilities include but are not limited to: Reserving and booking services, supervising the logistics of the tour, supplier relations, cost and quality control, providing operational support to our Tour Directors and checking and processing supplier payments.
Managing booking requirements.
Allocating services with suppliers and in our systems for tour requirements including meals, guides, site entrances, ferries, trains and coaches.
Maintaining regular contact with our suppliers.
Contracting bus companies and ferries
Quality control of services .
Responsibility for operational costs for the area.
Participation in preparation of data for budgets.
Supporting and being a source of information for Tour Directors .
Developing product information to support sales staff and Tour Directors .
Supervising tour itineraries within the region, checking for feasibility and logistics.
Preparing suggestions for tour development.
Approving and processing invoices.
Managing booking requirements: keeping track of assigned group space and special requirements, tracking and notifying any changes.
Allocating services with suppliers assuring best balance of price and quality, in a timely manner.
Logistical supervision while groups are in Europe and dealing with emergency situations on tour when needed.
A bachelor’s degree.
Proficiency in English with a second European language preferable -
Good knowledge of European geography and culture.
Work experience in a field related to tourism and/or experience abroad preferred.
Strong communication and presentation skills including the ability to work with all levels of employees.
The ability to work under tight deadlines and with budget constraints.
Proficient computer skills and the ability to learn new software products a must.
Ability to travel to assigned regions.
Strong negotiation and budget management skills.
Ability to multi-task projects and responsibilities and strong prioritization skills.