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10 days ago
Travel Futures
Location: South West London, Surrey, Croydon, Dorking, Surbiton
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Admin Jobs, Customer Service Jobs, Operations Jobs, Reservations Jobs, Tour Operator Jobs

An Operations Executive is required by on the UK’s leading destination specialists offering a wide range of inspiring holiday programmes. As an Operations Executive you will undertake various supportive administration functions (including confirming travel arrangements, creating and dispatching customer documentation, general office services, customer service responses and ticketing). You will provide direct support to colleagues which will also mean handling customer service communications and provide a high level of specialised and personal service throughout the booking process. 

 

The Operations Executive will:

  • Administer bookings for all destinations on the reservation systems
  • Load product and supplier information and contracts onto the system
  • Produce accurate itineraries and confirmation details, providing accurate information to suppliers
  • Preparing relevant documentation for despatch
  • Running reports, entering insurance details, checking medical forms
  • Provide assistance to customers whilst in resort – by phone and email
  • Liaising with customers on booking queries and with suppliers regarding post-travel feedback  
  • Ensure that a personalised and first class level of service is provided consistently to every customer
  • Provide exceptional destination advice and general guidance to customers to assist them throughout the booking process

 

The successful Operations Executive will have strong customer service, people and communication skills with an excellent eye for detail and be able to work in a dynamic environment working to pressurised deadlines.  As Operations Executive you will have experience of working for a travel company in either Reservations, Customer Service or Operations, who is results orientated and has a ‘can-do’ attitude.

 

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