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6 months ago
TMS Talent Ltd
Salary: Market related
Location: London
Job type: Permanent
Contact: Elena Ktori
Category: Tour Operator Jobs

Permanent Operations Executive  

London  

£21,000-24,000

A well known travel brand is now offering this exciting opportunity, for the right person to join their team based in Central London.

You will be reporting directly to the Operations Manager.

As the Operations Executive you will undertake an array of tasks & responsibilities:

As an Operations Executive you will undertake an array of tasks & responsibilities:

  • Respond to and follow up Client enquiries using appropriate methods ensuring all deadlines are adhered and done in a timely manner

  • Meticulous planning of itineraries for successful operation of tours

  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service.

  • Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction.

  • Manage, organize, and update relevant data using database applications

  • Liaise closely with all internal department for smooth running of the booking process

  • Adhere to cancellation deadlines and daily options

  • Raise Client invoices and work with accounts teams on account queries and prepayments

  • Request & negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessary

  • Day to day contact with clients

  • Maintain profit margins and update profit and loss reports

    Operations Executive  Skill attributes:

  • Experience in travel (REQUIRED)
  • Organised, accurate and methodical
  • Mature attitude to work
  • Excellent customer service skills and telephone manner
  • Experience of working within a team
  • Experience of dealing with the needs of different internal departments.
  • Computer literate, thorough knowledge of Excel and Word.
  • Experience of CRS (Galileo preferred) an advantage.
  • Experience of travel overseas and knowledge of a range of destinations, please send through your travel profile along with your application.

Due to the number of applications – ONLY successful applicants will be contacted

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

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