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about 1 year ago
Salary: £20k - 25k per year
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs

An outstanding travel company are looking for an operations executive to join their friendly administration /  back office support team   

Operations Executive Job Description

  • Primary checking of costing sheet once a booking is confirmed by displaying the booking on the system, checking for mistakes and missing elements, and reading back the invoices and vouchers.
  • Checking that all communication to hotels and ground agents is complete and accurate
  • Ensuring ticketing deadlines and ticketing rules are adhered to
  • Ensuring that all necessary confirmations have been received and entering confirmation notes in the history.
  • Liaising with hotel reservations/agents to request confirmations if necessary
  • Printing a final copy of the invoice and either posting it after any necessary amendments have been made (bookings for departures outside of 3 weeks) or passing through the file to Operations if the booking is within 3 weeks of departure date (ready for documentation)
  • Printing and enclosing ATOL certificates with confirmation invoices sent to direct clients
  • Emailing invoices when required
  • Encouraging the Reservations Team to confirm bookings promptly and as early in the day as possible
  • Liaising with the Reservations Team on errors and issues arising from the checking and providing support and one to one training as needed
  • Highlighting training needs to the Reservations Supervisors
  • Maintaining excellent product and sales knowledge
  • Assisting with documentation checking during staff shortages/very busy periods
  • Sharing destination knowledge with Reservations

Operations Executive Skills Required


  • Travel industry experience within reservations back office  or similar  
  • Excellent organizational skills
  • Accuracy, precision and attention to detail
  • Flexibility
  • A CRS or GDS

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