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about 1 year ago
Travel Futures
Salary: £22k - 25k per year + bonus & benefits
Location: West Ealing
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Operations Jobs

Operations Executive – W London – Up to £25k plus bonus & benefits

  • An award-winning luxury-adventure travel company, that specialise in providing small group tours and tailor-made holidays worldwide is looking for an Operations Executiveto join their dynamic team
  • The successful applicant will report directly to the Head of Operations
  • Great opportunity for someone passionate about travel to further their career
  • Excellent benefits package

Key responsibilities for the Operations Executive:

  • Supporting the Operations Managers with various tasks and providing cover for them when they are absent
  • Being directly responsible for the overall operations of group tours
  • Negotiating and liaising with ground handlers to contract services
  • Ensuring standards of safety and quality are adhered to in all aspects of tour operation
  • Maintaining the accuracy and effectiveness of all documentation
  • Preparation of pre-tour paperwork for tour leaders
  • Keeping clients informed with regards to any tour changes
  • Dealing with client enquiries by phone/email or in person
  • Managing any operational & crisis issues whilst tours are on the road
  • Other administration duties

Key skills and requirements for the Operations Executive:

  • Good knowledge of geography, itineraries and visas as well as general knowledge and keen interest in travel
  • Able to work on own initiative
  • Good customer service and multi-tasking skills
  • Ability to deal with different clients in a calm and professional manner
  • Excellent telephone manner, with excellent written and spoken English
  • Excellent organisation/communication/interpersonal skills
  • Understanding of the client’s needs
  • IT literate
  • Previous experience of working for a tour operator would be an advantage
  • High level of integrity and strong client service approach

To apply for the Operations Executive position please click on the link below and apply with Travel Futures

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