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8 months ago
DCV Technologies Ltd
Salary: £21,000 - £22,000
Location: Harrow
Job type: Permanent
Contact: Jay
Category: Tour Operator Jobs

The role 

Our Group Operations Department ensures our clients have the best possible holiday experience in Great Britain and Ireland. They are the main point of contact for our clients and suppliers, from the initial booking until the tour’s completion.

Responsibilities include: 

  • Preparation of tours: generating bookings in our reservation system and requesting services to our suppliers 
  • Checking itineraries (feasibility & conformity with clients’ publication) 
  • Booking and organizing all services consistent with the itinerary 
  • Dealing with additional client requests 
  • Distributing necessary information to all partners so that tours run smoothly from start to finish 
  • Issuing the correct documentation (i.e. invoices, vouchers, travel documents) on time 
  • Providing 24-hour emergency assistance to customers

Desired skills  

  • A passion for our destinations Great Britain and Ireland  
  • A positive attitude; being an effective team player and a good problem solver 
  • A precise working style, with exceptional attention to detail 
  • Strong spoken and written communication skills 
  • Previous experience in group or coach travel is an advantage 
  • Proficiency in Microsoft Office Packages (Outlook, Word, Excel) 

 

What we offer: 

  • A diverse position with responsibility and variety 
  • Extensive coaching and personal development on the job. We commit to help you be your best 
  • A positive, high energy team atmosphere where we help one another succeed 
  • An international environment: our multinational team work with international clients 
  • Benefits include; contribution towards gym memberships, season ticket loan, Employee Assistance Program 
  • A modern office in Harrow/North West London with excellent transport links (Metropolitan Line, Chiltern Railway). Harrow-on-the-Hill Underground and Harrow bus station are directly opposite the office. 

 


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