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6 months ago
DCV Technologies Ltd
Salary: £18,000 - £20,000
Location: West London
Job type: Permanent
Contact: Jordan Lloyd
Category: Tour Operator Jobs

Job title:                    Operations Executive – German, French, or Spanish speaker

Reporting to:           Operations Manager

Department:            Operations Department

Location:                 London


-      To work closely with senior operators in order to develop and grow incoming groups & FIT bookings

-      Quote & Operate groups & FIT in a successful, profitable and professional manner

Job Specification: 


-      To Maintain good relations with all clients and suppliers at all times

-      To Respond to requests from clients accurately and in a timely manner

-      Follow up of quotation sent out in order to convert requests into confirmed bookings

-      Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)

-      Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies

-      Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory

-      Follow up with client after travel to insure maximum satisfaction

-      Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems

-      Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification: 



-      Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet

-      Exceptional customer service and result driven

-      Ability to work under pressure

-      Highly accurate with an excellent attention to detail

-      Fluency in English

-      Ability to make decisions and to work on own initiative


-      Fluency in any other European language

-      Experience within the inbound tourism industry in the UK and Ireland


If you are looking for an exciting new challenge, please contact us.

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