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5 months ago
DCV Technologies Ltd
Salary: £20,000 - £22,000
Location: West London
Job type: Permanent
Contact: Jordan Lloyd
Category: Tour Operator Jobs

Job Title:  Operations Executive – Spanish speaker

Location: West London

Job Purpose:

  • To work closely with senior operators in order to develop and grow incoming groups & FIT bookings
  • Quote & Operate groups & FIT in a successful, profitable and professional manner

Job Specification: 

  • To Maintain good relations with all clients and suppliers at all times
  • To Respond to requests from clients accurately and in a timely manner
  • Follow up of quotation sent out in order to convert requests into confirmed bookings
  • Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
  • Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
  • Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
  • Follow up with client after travel to insure maximum satisfaction
  • Minimize accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
  • Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification: 

Requirements:

  • Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
  • Exceptional customer service and result driven
  • Ability to work under pressure
  • Highly accurate with an excellent attention to detail
  • Fluency in English
  • Ability to make decisions and to work on own initiative

Desirable:

  • Fluency in any other European language
  • Experience within the inbound tourism industry in the UK and Ireland

If you are looking for an exciting new challenge, please contact us.
 

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