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17 days ago
Salary band: Any
Location: London
Job type: Permanent
Contact: Hotelcare
Category: Customer Service Jobs
Hotelcare is the country`s leading hotel support services company working in partnership with our clients across the UK. Our company values Care, Innovation and Equality underpin the culture within the organisation and guide how `we do things`. These three core values are the essence of the company`s identity and they assist us with decision making, creating a competitive advantage for us with our customers and our potential customers. What is your role as Operations Manager? -Your role as a Hotelcare Operations Manager requires you to ensure we deliver the required level of service to all customers, in line with the requirements of the contract and SLA, the customer standards and ensuring we meet company requirements at all times. -You will work with the housekeeping teams to support towards continuous improvement in all operational aspects of the company`s products and services. -In partnership with the other Operations Managers and senior management, you will ensure that all areas of the company has agreed standards and supporting documentation to deliver a consistent approach and the agreed quality level. -An essential part of your role will require you to schedule regular audit visits, write and issue audit reports and evaluate responses to ensure appropriate corrective and preventative actions are implemented to address audit findings. -The Operations Manager supports Head Housekeepers through a variety of coaching, in particular on company requirements for quality management, health and safety, legal stipulations, people and development, environmental policies and the general duty of care. -As an Operations Manager you will be commercially astute and have strong financial acumen. -You will excel in customer service and lead by example, being personable, driven and passionate about your role, whilst showing excellent leadership skills and inspiration to your team Key skills and experience: -You will need to have experience working in a busy commercial environment in a similar role where there is a strong focus on successful quality assurance. -You will benefit from having had experience of working in a multi-site business such as hospitality, retail or facilities management. -You may be an experienced Hotelier who is looking for the next step in their career in multi-site management. -You will have a professional attitude towards both your work, your career development and in your behaviour. -You will have excellent communication skills at all levels and be adaptable to your audience. -You will also have good analytical skills and an ability to problem solve. -You will show ambition, initiative, drive and determination in all you do. Benefits: -Competitive remuneration package -Bonus scheme incentives -Entitlement to be enrolled on the Hotelcare private health care scheme -A tailored personal development plan to support your induction and learning & development framework towards your career with the company

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