Are you an experienced Flight Operations Manager with extensive GDS knowledge? Do you have good knowledge of airline contracts coupled with ticketing experience? My client, a highly successful travel company based in Kent is looking to recruit a Flight Operations Manager to lead a team and take overall responsibility for flight bookings, amendments, ticketing and post travel arrangements.
JOB DESCRIPTION: - Manage a team of 6 staff ensuring workloads are evenly spread across the team by planning resource efficiently and prioritising - Monitor performance and develop staff ensuring regular one to ones and appraisals are conducted along with team meetings as required - Oversee the flight and Eurostar booking processes to ensure costs are minimised - Manage the process of rebooking of flights for any consolidated bookings ensuring the customer is provided with the best alternative - Ensure all queues in Amadeus are effectively managed ensuring any problems are dealt without affecting the customer's experience - Provide support and advice to the Call Centre as required for any escalated flight queries - Liaise with Aviation and Product for any processes issues affecting the Flight Operations team to ensure correct procedures are put into place
EXPERIENCE REQUIRED: - Extensive people management experience - A solid understanding of airline contracts - An extensive understanding of a GDS (preferably Amadeus) - Able to issue airline tickets - Prior experience of testing systems and implementing process changes - Imperative to show initiative and be a dynamic problem solver - Experience in training and the creation of supporting manuals and training documentation
THE PACKAGE: The successful candidate can expect a competitive salary plus excellent benefits
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