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8 months ago
Salary: Salary Up To £30000
Location: London, London City, North London, North West London, West London
Job type: Permanent
Contact: Mark Thompson
Category: Business Travel Jobs, Operations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Operations Manager - Travel, North London, Up To £30K basic plus commission

Our client specialises in luxury leisure and business travel have an immediate opportunity for an Operations Manager to join their busy office in North London.

Key Responsibilities of the Operations Manager - Travel role:

  • Manage, mentor and motivate the travel team
  • Help the reservation team maximise sales opportunities
  • Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuring customer satisfaction at all times
  • Accountability for team performance, including coaching and development of team members individual performances
  • Lead a weekly sales meeting for pitches, ideas and new company proposals for the team to action
  • Monitor and report on budgets, revenue and bookings.
  • To ensure all revenue and KPIs are met - The ability to set, meet and exceed targets
  • Monitor competitor activity and travel industry changes
  • Identify and attend client specific exhibitions and other promotional & networking events
  • Aid in building a strong internal and external profile for the company.
  • Maintaining the highest levels of service and quality within a customer focused environment

Skills & Experience required for the Operations Manager - Travel role:

  • Proficiency in a GDS – Worldspan & Amadeus
  • Must have a minimum 12 months experience in management within the travel industry
  • Excellent Communication Skills & customer service skills and experience managing in telephone sales environment
  • A positive and enthusiastic approach and the willingness to be hands on
  • Highly organised and ability to manage multiple tasks and/or projects concurrently
  • Proficiency in English; knowledge of additional languages is an advantage
  • Professional telephone manner
  • Strong PC skills

The Operations Manager – Travel role would suit an enthusiastic and passionate travel consultant wishing to progress their managerial career with the travel industry.

To apply for the Operations Manager - Travel role, please click on the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, receive job alerts and see all of our current vacancies.

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