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23 days ago
C&M Travel Recruitment
Salary: £27000.00 - £33000.00 per annum
Location: Wiltshire
Job type: Permanent
Contact: Lisa Cain-Jones
Category: Tour Operator Jobs

Operations Manager - Travel
This travel company specialise in fully escorted cultural & historical tours across Europe and beyond. They are the experts in their field and pride themselves on the selection of tours they offer and in the quality of the tour guides they employ. The Operations Manager holds a hands on, pivotal role and is responsible for the successful operation of all aspects of the tours.

Operations Manager - Role & Responsibilities:

  • Negotiation of contracts & purchase of all air and land arrangements with suppliers both in the UK and overseas.
  • Commercial analysis of the financial performance of each tour departure.
  • Manage the relationship with the tour managers, ensuring quality of performance.
  • Production and management of pre-travel documentation requirements for tour managers.
  • Production and issue of customer itineraries and documentation.
  • Production of quotes for ad-hoc tour requests
  • Ongoing evaluation of customer feedback for quality control purposes and action to make changes as required.
  • Manage company emergency plan / crisis procedures.
  • Overseas visits to suppliers and to lead tours as appropriate (approx 2 to 3 times per year)

Operations Manager - Skills & Experience Required:

  • Minimum of 5 years travel industry experience, in an operational role, ideally for a tour operator.
  • Dynamic, tenacious approach with the ability to manage operations, with the help of an assistant.
  • Fluency in French or a 2nd European language is preferred.
  • Strong negotiation skills, with experience of negotiating with suppliers being an advantage.
  • Strong commercial acumen with knowledge of yield & revenue management.
  • Ability to use initiative to resolve problems, whilst delivering exceptional customer service.
  • Ability to multi task and manage workload effectively.
  • Excellent verbal and written communication skills.
  • Advanced user of MS office.

Operations Manager - Additional Information:

  • Competitive salary according to experience but circa £27k to £33k.
  • Monday to Friday 9 to 5.
  • Free car parking.

Please apply for the position of Operations Manager online or

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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