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8 days ago
Travel Futures
Salary: Up to £24k plus bonus
Location: Scotland, Edinburgh, Glasgow
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Hospitality Management Jobs, Hotel Jobs, Operations Jobs, Tour Operator Jobs, Travel Manager Jobs

Travel Industry – Customer Delivery Assistant Manager – Edinburgh – Up to £24k


A Customer Delivery Assistant Manager is required by a market leading award winning travel tour operator.  As Customer Delivery Assistant Manager you will provide support for the running of the Travel Operations/Revenue department, where you will motivate and coach the team to achieve the successful and profitable operation travel tours as well as taking direct responsibility for the operation of key clients assigned to them.


The Customer Delivery Assistant Manager will:


  • Ensure all services are booked on time and within budget
  • Ensure the smooth operation of all groups
  • Negotiate with suppliers to obtain the best possible rates
  • Develop and maintain good relationships with all clients and suppliers
  • Liaise with Product team regarding hotel placement
  • Complete client invoicing accurately and on time
  • Liaise with credit control regarding client payment issues
  • Complete forecasting checks accurately
  • Resolve queried supplier invoices within the deadline
  • Achieve the costed profit margins for all allocated tours and to aim to over-achieve whenever possible
  • Check financial details of each booking to ensure profit/loss is recorded accurately


The successful Customer Delivery Assistant Manager will have either a travel or hospitality (hotel) background with experience in revenue and leading and motivating a team.  The Customer Delivery Assistant Manager will have excellent organisational skills, be able to make decisions and to work on own initiative and in a team with the desire to provide exceptional customer service and be results driven. 



To apply for Customer Delivery Assistant Manager, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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