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about 1 year ago
Platinum Travel Recruitment
Salary: £20k-£22k + benefits
Location: London, Central/West End, City, South East London, Essex
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Hotel Jobs, Language Jobs, Operations Jobs, Reservations Jobs, Tour Operator Jobs

Our client is a dynamic, leading and global tour operator and due to success and expansion now seeking a German, Cantonese, Spanish or French speaking Hotel Operation Consultant to join our clients busy groups operation team.

This exciting role entails a wide range of tasks in which no day will be the same, this includes:

  • Liaise with our clients global offices and analyse each request received, prioritizing the workload according to deadlines, arrival dates, etc.
  • Liaising (on the phone and by email / fax) with hotels across Europe by sending urgent rooming list, and amendments including dinner, banquet/conference room arrangements.
  • Negotiating cancellation charges with hotels when rooms are decreased after the agreed deadlines.
  • Dealing with clients and hotels complaints, investigating incidents such as miss arrangements, damages, and thefts in a professional and thorough manner
  • Occasionally negotiating possible compensation when hotels do not provide the standard of service required.
  • Visa letter handling, inputting of rates and deposit payments to the hotel.

Essential Skills & Experience:

  • Experience within the travel industry or equivalent, preferably within Hotel Group Reservations and/or operation
  • Fluency in English (spoken and written) is essential
  • Fluency in Cantonese, German, French or Spanish
  • Superb interpersonal and communication skills coupled with professional telephone manner
  • Good sound knowledge of the MS Office Applications
  • Ability to work on their own or as part of a team



  • Use of luxury leisure facilities 
  • Career progression
  • Travel perks
  • Flexible hours
  • Monday to Friday flexible office hours - no weekends!
  • Pension
  • The opportunity to work for a friendly and dynamic company in state of the art offices, in which you will be rewarded for your heard work


Give your career and boost and send us your CV today. Please note only suitable travel candidates with similar operational experience from a tour operator or hotel reservations background will be contacted for this post.


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