2 months ago
My client is one of the industry leaders within Business Travel, well established with a growing portfolio of niche accounts. They are currently recruiting for an experienced Team Manager to lead their Operations Team to success. You will provide strong, motivational leadership to the team, contributing to the growth and development of the overall business. The successful candidate will be accountable for the performance management cycle, proactive stance on talent management in the team and cultivating high performance. It's a fast paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary £20-28k DOE plus bonuses and amazing benefits! This is a rare opportunity to step into a Team Manager role with a Monday - Friday workday pattern. The company have already announced some exciting news and will be announcing more very soon so this is the prime time to be joining!
*To enhance and monitor the performance of the team; to build capability; engage the team; and to help achieve the company's business plan objectives.
*To be a positive role model for the team, showing proactively in all areas of both client service and people management.
*Provide clear objectives for the team in order to meet all Service Level Standards and provide clients with a seamless customer experience.
*Provide guidance on airline contracts and fares expertise for the team/ coach team in the area of Product knowledge.
*Conduct regular call monitoring and booking checks for the team in order to measure customer service levels and ensure all Service Level Standards are maintained.
*Actively contribute to and monitor the achievement of the Service Level Agreements' standards and team incentives.
*Hold weekly team meetings to update all team members on client policies, company news, promotion of preferred airlines and any other information that is relevant.
*Engage the team through successful organisation of quarterly team meetings and the team social.
*Co-ordinate and distribute workload fairly within the team allocating time on and off calls.
*Make new members of team feel welcome and devise their personal development plan.
*Conduct disciplinary meetings where required and respond to grievances raised. :
*Carry out monthly one-to-ones to review performance and provide coaching opportunities for team members.
*Conduct Annual and Mid-Year performance reviews every 6 and 12 months.
*Ensure that all team members are on an effective personal development plan with SMART objectives. Liaise with Human Resources as appropriate in order to effectively improve under-performance.
*Develop effective succession planning solutions within the team.
*Ensure development of talent, recognising high performers through innovative development solutions.
*Produce and analyse monthly team revenue report for the Head of Customer Service.
*Track all Events on the Internal Tracker. Analyse for Head of Customer Service to prevent over and under booking.
*At least 1 years' experience in a Team Manager or Assistant Manager position
*Minimum of 1 years' experience in customer service & Business Travel & Reservations
*Good Level of computer literacy
*Proven record of managing a team
*Experience of Amadeus
*Ambitious, with a "Can do" attitude
*please note candidates must have the below to be considered*
MUST have good Native GDS experience (either Amadeus, Galileo, Sabre or Worldspan)
*The successful candidate will earn a competitive salary(£19,000k - £28,000) DOE plus excellent benefit and eligibility to bonuses
*Great hours; Monday - Friday business hours
*Established and growing international business travel company with really great benefits!
To apply for this exciting opportunity, Business Travel Consultant, please call Gemmaor . Alternatively click 'Apply Now' below and follow our easy to view instructions below.
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