7 months ago
This leading Travel company are seeking an experienced Operations & Ticketing Manager to join their highly successful organisation. This is a positive, challenging and a rewarding role for an experienced Operations & Ticketing Manager to enhance their career with a friendly and dynamic team. The successful Operations & Ticketing Manager will be responsible for managing a team of professional travel consultants. The working environment is vibrant and you will have the opportunity to develop a rewarding long-term career with this organisation, which is widely considered to be the best within the business travel industry. The experienced manager must have a strong leadership background. It is vital that the successful candidate possess a proactive and can-do attitude, not afraid to get stuck in straight away and able to confidentially guide the team. This is a very challenging and high pressured yet rewarding role. The right person will be able to flourish and make it their own.
Duties and Responsibilities:
*Daily line and performance management, motivation and development of the team
*Daily operational updates with peers escalating issues where appropriate
*Conduct regular reviews and annual appraisals for all team members, identifying and delivering any training requirements and performance improvement measures
*To coach and mentor team members in order to develop and improve performance
*Conduct monthly probation review meetings in line with policy for all new starters
*To investigate escalated customer complaints or issues to satisfactory resolution
*To manage the recruitment and selection process
*Previous people management experience essential.
*Good written and verbal communication skills
*Works well under pressure - calm and professional at all times
*Good knowledge of GDS, airfares, reissues, how to read PNR history,
*Confident, decisive, clear thinking, positive attitude
This position is offering a competitive basic salary £32,000 - £36,000 DOE, and the opportunity to enhance your career with in this dynamic and forward-thinking corporate travel company.
To apply for this position please click 'APPLY' or send your CV to firstname.lastname@example.org or call Regis on: .