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4 months ago
Courthouse Hotel
Salary band: Any
Location: London
Job type: Permanent
Contact: Courthouse Hotel
Category: Customer Service Jobs
Ensures that the first and last impression our guests encounter sets a standard of warmth, welcoming, communication, energy and spirit. Essential Elements:Keeper of the vibe: he / she is constantly in the role. Brings and keeps energy in the room, exudes confidence and charisma relaxes people. Trendsetter: Desires to be on the cutting edge, is a natural leader that inspires trust. Able to influence others and keeps abreast of unique and offbeat sources to evolve.Crowd pleaser: enjoys being a focal for attention and uses it to create the vibe. High energy level, is a part of the room and the experience. Makes it a personal experience for the guest. Comfortable and at ease with people.Cool under pressure: able to deal with situations with finesse and style. Composed and confident.In the know: has a network(s), is a decision maker, is a source of approval that others seek out.

Skills: Customer Service,Creative,Team Leadership,Innovative,Guest Satisfaction,Outlet Manager,Product Quality Standards

Sectors: Hotel / Catering / Hospitality

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Attaining budgeted revenue and net operating income.Supporting all revenue centers within the individual operation.Controlling all cost centers.Assure product quality and consistency is maintained to company benchmarks.Oversee all hiring and training procedures within company parameters.Promote inter-company business relations.share best practices. Communication with the owners Perform coaching, training and development with direct reports.Assure that the budgeting process is performed accurately and efficiently.Promote guest satisfaction throughout the operation.Promote creativity and innovation with the staff.Ensure adherence to brand.Create marketing programs and work closely with Public Relations company representatives.Support human resource activities.Consistent financial reportingResults driven.totally accountable.Proactive and supportive in problem solving.Implement revenue generating ideas consistently.Assure product quality and consistency is maintained through use of employee feedback, Critique Sheets, Mystery Diner Reports and Guest Feedback.Promote inter-company business relations.share best practices. Perform training and evaluations with designated core responsible employees.Promote guest satisfaction throughout the operation with continued training of staff.Promote creativity and innovation with the staff with Focus Group and incentives.Ensure labor and expense guidelines are adhered to in order to maintain budgeted expenses.Establish and enforce property specific Standard Operating Procedures.Institute and monitor service and/or product upgrades in order to maintain the company's competitive edge.Implement repeat guest recognition programs to build loyalty to the operation.Meet with managers (one on ones) and employees (focus groups, staff meetings) to evaluate their goals, objectives and potential.Develop a coaching relationship with all direct reports and perform at least two team-coaching sessions per year for management team.

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Skills and Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Relative experience in similar capacity and establishments within the last 2 years.

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