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17 days ago
Prospects4LeisureTravel
Salary: Market related
Location: City
Job type: Permanent
Contact: Charlie Osborne
Category: Account Manager Jobs, Admin Jobs, Business Development Jobs, Customer Service Jobs, Product Manager Jobs

Overseas  Operations Manager  up to 25k London

An overseas Operations manager is required to join the operations team of our  expanding  travel company Operations Team. This is a broad management role that involves strategic and hands on leadership to ensure the delivery of great service and products at every stage of the guest journey. We are looking for an experienced leader who can build capable, highly motivated teams in a short space of time. You will be calm and considered in a crisis, able to think on your feet and confident in dealing with customers and staff in difficult situations.

Key Accountabilities & Responsibilities:

  • Overseas Operations Manager Accountabilities and Responsibilities of the role Includes, but is not limited to:
  • To provide professional leadership to all operational staff throughout the company.
  •  Provide direction and support to your Resort and Hotel Managers to ensure the resort teams utilise the tools at their disposal to ensure every guest goes home happy and ensuring guest loyalty
  • Implement a culture of solving customer’s problems on the spot, in a timely and consistent manner, so that our customers want to travel with us again and again.
  • Participate in the Operational set up: Accommodation, bar/restaurant, logistics and transport, and pre-season training programmes
  • Managing a culture of staff retention, training and development, you will implement and oversee a strategic programme of staff succession planning, identifying and developing key talent
  • Drive in Resort Revenues for; Activities, Tuition, Equipment, Rental, Lift Passes, Merchandising and F&B sales.
  • Manage the continuation of our strict H&S regime, with a well-defined set of rules and guidelines for all operational staff

Commercial

  • Minimise and adhere to programme and resort level budgets for all aspects of the French programme.
  • Driving revenue streams (Ski Extras, Hotel bars, restaurant and Activities)
  • Raising Client retention rate (repeat business)

Customer Focus

  • Develop a customer centric culture to improve Customer Care, Client feedback / awareness and procedures to quality control brand and retain client loyalty.
  • Implement a culture of solving customer’s problems on the spot, in a timely and consistent manner, so that our customers want to travel with us again and again.
  • Take part in responding to disruption or crisis situations.
  • Provide direction and support to your Resort and Hotel Managers to ensure the resort teams utilise the tools at their disposal to ensure every guest goes home happy

Operational

  • Participate in the Operational set up: Accommodation, bar/restaurant, logistics and transport, and pre-season training programmes
  • Daily Operation: Oversee, manage and run the operation in designated resorts of our ski programme, including all Hotels/chalets, s/c apartments, F&B, hospitality, bar revenues, extras revenues and resort activities
  • Maintain and drive product quality: Ensure standards are met in H&S, Hygiene, Chalet/Hotel catering, staffing, staff productivity and system efficiencies
  • Oversee and ensure operational needs are met within the finance department (tills, POS machines, accounting systems and procedures).
  • Support the HR team with operational information such as head count proposals, pre-campaign information and assistance with the placement and returner placement processes
  • To contribute to the company’s Talent Management processes, supporting staff with identified potential to realise and achieve their full potential within the company.
  • Lead your Resort and Hotel Management teams through challenging customer issues or operational disruption to minimise the inconvenience to our customer’s holidays

Charlie Osborne

Director

E: Charlie@p4lt.com  T:   M:   

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