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about 1 year ago
Salary: £25k - 35k per year + Bonus
Location: London City, East London, North London, South East London, East Sussex
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Online Jobs, Operations Jobs, Travel Consultant Jobs

An exciting role has become available for a talented / PA / customer services person to join this outstanding travel  company    

PA / Travel Customer Services Job Specification

  • Research client queries, and writing reply to client correspondence
  • Responding to issues raised in client questionnaires
  • Liaising with suppliers to ensure that refunds are made when errors occur
  • Minutes of Monday morning company meeting
  • Some secretarial work for Directors
  • Helping reservations team with occasional correspondence
  • Helping to co-ordinate client and travel agent events, including attending some evening events
  • Helping with the smooth running of the office
  • Proof reading various office documents from time to time including marketing copy
  • Preparing client welcome home letters

PA/ Customer Service Manager  Personal Specification

  • Good communicator with excellent telephone manner
  • Ability to write perfect client letters
  • Knowledge of Excel and Word
  • Excellent attention to detail
  • Ability to work on own initiative
  • Ability to work in an open plan and busy environment
  • Willing to work as part of the team in a small company
  • Always prepared to help out when required

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