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about 1 month ago
Spa Elite
Salary band: Any
Location: London
Job type: Permanent
Contact: Spa Elite
Category: Customer Service Jobs
Patient Relationship Coordinator Cosmetic Clinics Northwood, Greater London With clinics located in Greater London and Harley Street we are delighted to be assistingour client search for an office based Patient Relationship Coordinator.Our client has have been providing a vast range of cosmetic and Aesthetic treatments for many years which have made highly regarded in the Aesthetics field.They pride themselves on their outstanding service creating bespoke treatments and aftercare packages that are tailored made for each individual client.They work closely with the every client to make sure they are advising them on the best course of treatment for their face or body concerns. Key Duties: This role will be 90% back of office basedYou will work with a portfolio of customers to respond to general questions and service related enquiries varying in their urgency.Have good knowledge of the treatments & procedures that the clinic offers so you are able to provide the best advice and guidance.Answer inbound telephone calls from existing and new prospective patientLog details of the enquiry on an in-house system throughoutOrganise for the processing of the enquiryThe key aspect is to covert online and telephone based enquiries into bookings and to follow up on existing clients for repeat treatments.Liaise internally where requiredMaintain regular contact with the patientWork with the Communications managerReport back to the clinical team with any serious issuesEnsure the customers issue is resolved in a timely mannerGain customer satisfaction with all queriesManage client records and work the system Skills Required: Have experience delivering 100% customer service over the phoneExcellent communicatorExperience in a telephone customer service based role is essentialConfident on the telephoneAble to work calmly under pressurePromotes professionalism at all timesStrong literacy skillsAttention to detailPassionate about delivering high levels of Customer Service This is a fantastic role working within a department who have a work hard play hard attitude, you will be joining a company that truly value their people by offering ongoing training and mentoring as standard as well as regular recognition. If the role appeals to you and you have full experience working in a telephone based Customer Service role we would like to hear from you. Package Details: 19,000 - 23,000 a year plus bonus. Depending on experiencePlus good commissionOngoing Training How to apply: If you feel you have the experience required for this position then please apply via this advert and forward your up to date CV to Spa Elite and feel free to call through to our offices to confirm your interest. Visit our website for all of our UK & International opportunities Spa Elite Recruitment | Premier Recruiters | Premier Clients | Premier Service

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