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8 months ago
Salary: Up to £32k + comm
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Online Jobs, Product Manager Jobs, Reservations Jobs, Travel Consultant Jobs, Travel Manager Jobs

Personal Travel Manager - London - upto £32k + comm

A personal travel manager is required to join an exclusive invitation only global company where you will be assisting their client base with making extensive travel arrangements . You will be assisting with the growth of this market leading company’s business targeting high end clientele.
This is an exclusive club with a worldwide membership which is assigned a Personal travel manager. You will maintain a close relationship with the client, understanding their needs and fulfilling all of their VIP travel requirements. Personal travel managers are currently based worldwide .
The role will provide an exemplary level of service to our clients looking after them all the way through the sales process.

Key Responsibilities

  • Develop a comprehensive understanding of the business, the client’s requirements and proactively communicating ideas and trends
  • Identify innovative ways of improving the client experience and enjoyment
  • Visiting clients at locations to suit the client, being prepared with travel ideas that will inspire and delight the client
  • To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service
  • Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients and a high level of customer care is achieved
  • Ensure all complaints are dealt with in line with ABTA time limitations
  • Identify any problem areas and liaise with the Product Managers or overseas offices as necessary to ensure issues are addressed
  • Help and prepare for and then attend client events and provide feedback and information on their requirements and future travel plans

Candidates with previous UK based travel industry experience will only be considered

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