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4 months ago
City Cruises Plc
Salary band: Any
Location: London
Job type: Permanent
Contact: City Cruises Plc
Category: Customer Service Jobs
We are recruiting for a passionate and organised individual to join and lead our our Pier team at City Cruises. The Pier Manager will manage the retail sales and will ensure that the pier staff deliver the customer experience at the Piers whilst meeting revenue budget targets and complying with safety regulations. Please find below the requirements needed for both the job and candidate: Principal Responsibilities Retail revenue sold at the Pier. Sales and revenue pier outlet as measured against budget.Customer service delivery to agreed standards at pier location.Management of recording data on time performance of the service against schedule.Management of refunds process at piers.All operational matters relating to the day to day running of the pier location including, staff and retail systems.Participate in regular communication to the Senior Pier Manager and Head of Piers on issues relating to the piers. Work and liaise with other managers and team members to resolve as soon as possible.Develop staff within direct team to deliver the required customer experience.Work with other managers to develop regular staff incentives to improve sales.Retail sales revenue against budget (Weekly/Monthly/Annual).Measurement of cancellation revenue/numbers (Weekly/Monthly/Annual).To be a key holder for a nominated ticket box and to respond to alarm calls outs on behalf of the Company.Despatch of City Cruises boats from the piers according to the operational scheduleTo be responsible for the sale and reconciliation of third party attraction tickets. Person Profile Educational Level/Qualifications Educated to GCSE's or equivalent Experience in managing a team and rotas.Experience in Customer Services working with crowd control.Worked in a sales environmentHospitality experienceKnowledge of the Travel & Tourism industryPerform great customer service Respect your colleagues and City Cruises customersApproach everything with integrity with what you doDeliver excellence through profit, customer satisfaction and living our City Cruises valuesWork with empathyAttention & accuracy to detailResults driven yet customer focusedTo exhibit a professional attitude at all timesSmart/Well presented and represent the company at all timesAbility to influence and build strong business partnerships within the organisationCan-do attitude with the ability to react calmly in a pressurised situation Ability to own and follow-through on projects required and issues raisedExcellent organisational and time management skillsExcellent written, verbal communication and people management skillsFlexible approach to work schedule based on needs of businessPromote strong team ethicsMotivate the staff to be proactive members of the Pier TeamTo be flexible in carrying out your duties at any of the company's locations, offices or departments and fulfill other tasks that fall within your post as required

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