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16 days ago
Recruitment Genius
Salary band: £40k - £50k
Location: London
Job type: Any
Contact: Recruitment Genius
Category: Customer Service Jobs
It is essential for applicants to be fluent in Polish and/or Russian, as the company is predominantly Polish/Russian speaking.

. London & Home Counties
. Up to 40,000 plus KPI bonus plus commission bonus
. Permanent, full-time

In the highly competitive marketplace of commercial cleaning services, this family owned business punches above its weight with its portfolio of prestigious clients, some of which have been with the company for over a decade. This is an ambitious company, planning for substantial growth in its contract portfolio over the next few years. The company is keen to innovate by putting technology at the heart of its business to deliver efficient, customer driven services.

The company recognises that its employees are its greatest assets and offers a relaxed but focused work environment; staff retention is great because people are well looked after.

The new Operations Manager will have an exciting opportunity to become an important player in the company's growth plans. The right individual will be well rewarded for their contribution to the company's expansion.

About the role:

As the Operations Manager you will have excellent organisational skills to guide and direct the area supervisors who deliver their cleaning services with a team of 100 staff. Their work is currently predominantly central London based.

. You will oversee the delivery of cleaning services across their portfolio, monitoring quality standards and working with the team to strive for continuous improvement.

. You will bring commitment, pride and attention to detail which will support the achievement of high standards and high levels of customer satisfaction.

. As well as having cleaning services expertise and experience gained through a senior role on high value contracts, you will be keen to have a stake in a growing business and have a broad range of contacts.

. An important part of your role will be to identify and respond to potential opportunities for business.

. You will demonstrate experience in managing teams, coaching and motivating others and getting the best from people.

. You will be an effective communicator with strong customer service skills.

Essential Requirements:

. Experience of managing high value commercial cleaning contracts with a minimum value of 250,000.

. Experience of working in a senior role for a minimum term of 3 to 5 years.

. Experience of securing new business, preparing proposals and tenders.

. Experience of establishing quality processes; knowledge of ISO900 is desirable.

. People management experience.

. Full UK driving licence.

Your opportunities:

. Flexibility to shape the role.

. Potential to enhance your earnings through commission from new business opportunities.

. Support for your personal development.

. 25 days annual leave.

. Company vehicle.

.Must be eligible to work in the UK

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