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19 days ago
Prospects4LeisureTravel
Salary: £25k - 30k per year + Commission
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

Private Client Luxury Tailor Made Consultant

Our client is looking for an experienced  luxury tailor made consultant to handle bespoke itineraries for a small but highly exclusive global invitation-only recognition programme that leverages the power of  high net-worth individuals and to  grow their ‘ultra-luxury ’ business. The luxury tailor made travel consultant will be servicing luxury bespoke clients  worldwide, each of which is assigned a Private Client Manager who will maintain a close relationship with the client, understanding their needs and fulfilling all of their VIP travel requirements. The role will provide an exemplary level of service to our clients customers  looking after them all the way through the sales process.

  • Luxury Tailor Made Travel Consultant Key Responsibilities
  • Differentiating and reinforcing the attraction of the VIP Club on a consistent basis through a comprehensive understanding of the business, the client’s requirements and proactively communicating ideas and trends
  • Identify innovative ways of improving the client experience
  • Visiting clients at locations to suit the client, being prepared with travel ideas that will inspire and delight the client
  • To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service
  • Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients and a high level of customer care is achieved
  • Ensure all complaints are dealt with in line with ABTA time limitations
  • Identify any problem areas and liaise with the Product Managers or overseas offices as necessary to ensure issues are addressed
  • Help and prepare for and then attend client events and provide feedback and information on their requirements and future travel plans

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