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2 months ago
Expat Explore
Salary band: £20k - £25k
Location: South East London
Job type: Permanent
Contact: Megan
Category: Tour Operator Jobs

*Please Note: This position requires applicants to have at least 1 year experience in the travel industry*

The Role of the Product Coordinator is to assist the Product Developer and other Product staff in developing and improving our existing and new tours, specifically with our South American product. Working in the recently created Product department this role is dynamic as we seek to become the number one coach tour operator.

Main duties include:

                - Assist the Product Developers in developing and contracting for South American tours

Once the South American tours are on the road, this position requires you to run the operation of the tour;

To coordinate Expat Explore’s suppliers and local operators.

Day to day administration of group bookings; managing allocations according to terms and conditions, sending updates and coordinating invoicing and payment with the accounts department.

Updating tour indexes, manuals and itineraries.

Ensuring all tour leaders have their correct tour material in a timely manner

Briefing tour leaders before and after tours on all logistical aspects.

Ensuring TL’s are executing a synchronized and choreographed on tour and in coach experience.

Ensuring all paperwork and documents are always up to date for a smooth running of the tours, this can include the initial documentation as well as final check.

Ensuring supplier standards are maintained and constantly seek to improve the experiences.

Acting as main point of contact for suppliers and tours leaders, liaising with other departments and tour leaders on the accurate representation of local operators.

Manning the emergency phone on a rota and dealing with emergencies on tour in a professional, capable and calm manner. Providing support and advice to tour leaders when needed in difficult situations.

Create and moderate tour manuals

Attend regular quality meetings and track product performances

Included and optional meals need to be an experience, and there must be choice for clients and provisions made for dietary requirements.

Create profitable optional excursions at the direction of the Product Developers

Competitor and product research is a key part of this role, you must have insight into what the market is doing

Manning the emergency phone on a rota and dealing with emergencies on tour in a professional, capable and calm manner. Providing support and advice to tour leaders when needed in difficult situations.

Required skills, experience and competencies:

Experience with South American contracting and tour operations

Strong organisational and communication skills, both written and verbal

Fluent in English and Spanish

Fast-thinking, forward-thinking and multi-tasking: At Expat Explore, things go fast. You must have a proven record of working in a fast-paced environment where you had to make quick decisions.

Have a great eye for detail

Enjoy working to strict deadlines

Administrational skills, supporting the Product Developers with any tasks given

Industry experience: Experience from a similar role or within the hospitality industry is valuable.

Microsoft Office: You are competent with Microsoft office especially Excel. You know how to set up Excel spreadsheets and create formulas.

You hold a Higher Education Qualification in a relevant subject.

Normal working hours are Monday to Friday 9-5, but this job includes business trips during weekends and with variable working hours.

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