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6 months ago
C&M Travel Recruitment
Salary: Up to £23000.00 per annum
Location: Godalming
Job type: Permanent
Contact: Sarah Smith
Category: Product Manager Jobs

Product Executive - Tour Operator up to £23K Surrey

Product Executive - Tour Operator - Job Purpose

To assist the Senior Product Manager in the day-to-day operation of the Product Department to ensure it remains a smooth process and helps maintain profitable growth. Attention to detail will be key whilst working alongside numerous teams in the business to ensure all online and offline content is accurate to provide the best customer journey possible.

Product Executive - Tour Operator - Main Responsibilities

  • Monitoring and maintaining mythos inventory
  • Continual maintenance and improvement of the website
  • Assisting in creating accurate, well written and interesting copy for brochures and website
  • Close liaison with their overseas team including reservations, operations and contractors with any support they require
  • Prioritise and respond to any incoming queries from reservations or suppliers in relation to properties, contracts and payments
  • Assist Guest Services (pre/post/in resort) to promote our 'Guest First' experience

Product Executive - Tour Operator - Key Tasks

  • Write accurate and up-to-date content for the websites including descriptions, prices, imagery
  • Manipulating inventory for example on hotel rooms to ensure the correct beds are on sale at any given time and all inventory is loaded correctly
  • Maintain accurate up to date contracts from the contracts team, filing copies logically electronically on the server
  • Processing forms in order to get authorisations for committed payments
  • Problem solving (over-bookings, late resort or chalet/hotel openings/early closures, incorrect brochure info, loading errors) working within the product team and other teams such as Guest Services
  • Day-to-day administration of the product including dealing with any correspondence (emails/calls/letters etc) from all areas of the business such as UK, overseas, suppliers, hoteliers, guests and travel agents
  • Processing contracts ready to go on-sale including chasing any outstanding information
  • Completing mythos check sheets to ensure the product is correctly loaded into the reservations system, matching contract with inventory ready to be converted from ACCX to ACC in a timely manner
  • Liaise and work alongside the Reservations Manager in the overseas office with regards to 3rd party suppliers
  • Manage any AD HOC or EX ALLOC requests with the overseas office to support relations between our reservations team and suppliers
  • Ask contractors/suppliers for photography to collate and archive using Thirdlight. Images can then be used for brochure or cropped/resized as necessary for website
  • Take part in beds to seats meetings and Trading, support in sourcing/loading promotions and creating incentives for our sales teams/guests via offers/prizes etc
  • Represent the company at industry events either during the day or evening
  • Travelling overseas when necessary to visit our resort teams and properties or accompany agency educations or press trips

Product Executive - Tour Operator - Knowledge, Skills & Experience

  • Excellent written English, communication & copy-writing/excel skills
  • Language skills - German or French an asset
  • Hard working with close attention to detail
  • Team-player, with ability to build and maintain strong, trusting, working relationships
  • Flexible 'can do' attitude, and sense of urgency, ability to thrive in a fast paced work environment
  • Ability to work unsupervised and to tight deadlines
  • Good geographical knowledge of Europe
  • Passionate about travel and delivering high levels of customer experience
  • A reasonable familiarity of the companyUK products and services
  • Reasonable competency level with Microsoft Office programmes - Excel, Outlook, Word, PowerPoint
  • A knowledge of Mythos software would be an advantage

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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