8 months ago
Are you a Product executive looking for a New Challenge or an experienced Travel Consultant looking for a role in Product now here is your chance to work for an award winning specialist brand becoming an integral part of a dynamic, ambitious, innovative and growing business.
*Coordinate and communicate all China & Japan alterations and other product changes to relevant parties within the business both in the UK and globally.
*Follow up with suppliers on customer complaints and feedback and support the Customer Relations team as required for China & Japan. Use this information as input to the Southeast Asia product development and improvement process as appropriate.
*Maintain product information and documents related to the Southeast Asia product range, this will involve the administration of planning sheets, final itineraries and tour dossiers.
*Liaise with relevant suppliers for specific requests made by the UK sales team.
*Be on hand to answer any queries for the Sales team as required.
*Provide full assistance with the production of all relevant client documentation, including reviewing copy, checking the accuracy and appropriateness of information, and liaising with the design team and proofing.
*Carry out weekly capacity reports for China & Japan and make recommendation to the Product Manager to maximise yield and profitability.
*Work with the China & Japan Product Manager to deliver training programmes to the reservations team and other parts of the business when required.
*Carry out regular analysis of relevant competitors' products and keep up-to-date with trends and activity.
*Work with internal departments on ad-hoc projects as required to ensure the accuracy of product information, including supporting the yearly brochure production process.
*Research relevant product destinations where possible.
*Be positive and flexible to assist with other aspects of the product department when necessary.
*Be willing to work with other destinations as required (including South America)
*Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department.
*Continually develop personal knowledge and expertise, be pro-active and work with autonomy.
*Actively collaborate with other departments on all elements of the product mix.
*Outstanding organisational skills, methodical, ability to prioritise
*Attention to detail, accuracy and systems orientated
*Proven writing skills, including ability to accurately proof and develop brochures and other customer literature
*Lateral thinking and problem solving ability
*Excellent communication and interpersonal skills
*High energy, positive "can do "spirit and strong team ethic
*Culturally astute with preferably a good knowledge of China & Japan
*Aptitude to learn various reservations systems
*Ability to work under pressure to tight deadlines with flexible working hours
*Competency using Excel and other Microsoft Office Applications
*Salary dependent on experience £20,000 - £22,000 , company annual bonus scheme , 20 days' holiday entitlement with an additional day for each completed year.
*If you would like to apply for the position please click 'APPLY' or or call Helen on