Responsible for the continued development of worldwide product through the website and other distribution channels.
Contract new properties as required in keeping with company strategy
Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority.
Directly responsible for the contracting of FIT rates, value adds and exclusive offers for your region.
Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted over rides with key hotel providers.
Responsible for recognising market trends, new destinations and sourcing new suppliers who can provide exclusive “experiential” tailor made trips.
Champion worldwide product within the marketing department to ensure that product featured on the website is driving quotations to the worldwide specialists through e-shots and all social media platforms.
Responsible for training and continual development of Worldwide.
Responsible for management of the customer experience for this product.
Quality manage the accommodation selection and where appropriate visit or arrange quality checks
Assist with the design, content sourcing, copywriting and production of all sales materials both print and electronic.
Manage and maintain the company's product content and image library.
Help to maintain and update the company web site ensuring that all product and pricing is loaded accurately.
Take responsibility for product pricing and margin management to ensure sales targets and profit budgets are achieved.
Support the Sales Director as and when required
Coordinate training and familiarisations for the company's sales force and if appropriate for 3rd party distribution offering on-going product and destination knowledge support.
Provide assistance in organising and operating marketing and promotional activities, where appropriate providing representation at events.
Attendance at product and marketing events as required.
Responsible for managing enquiry’s generated by the website, walk ins, repeats and referrals and responding to the enquiry within 24 hours of the initial request.
Ensuring that potential clients are offered bespoke and exciting tailor made itinerary’s to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
Expected to achieve monthly sales and kpi targets
Ensure that confirmation documents are complete and ready to send to the client within 7 day of payment being taken from the client and that travel documents are prepared and ready to send 14 days prior to departure.
Work with Operations & Accounts to ensure that payment and ticketing deadlines are adhered too.
Be prepared to cover other areas should the area expert be out of the office and always offer high levels of service to colleague’s clients.
Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre booking of spa treatments and dinner reservations and once your client has returned.