7 months ago
An exciting time for our client who are a successful travel company based in South West London and they are seeking a Product Support Executive to join their growing team.
Assist the Australasia, Middle East & Canada Product Manager (PM) with the planning and costing of groups & private journey's; writing copy, loading rates; writing and updating of 'How to Book Notes'; producing the Master Itineraries.
Monitor and update Travel Notes so contents remain current and accurate.
Create and load new text blocks onto Dhruv (in-house system) as required.
Assist in any operational matters arising from the day-to-day activities of the product regions
Monitor the FCO Travel Advice and react to changes, as instructed by the PM.
Assist the PM with competitor analysis.
Assist the PM with Middle East allocations for both land and air services.
Oversee and manage FIT tariffs.
Provide support for the sales team - assist the PM in training new consultants and day to day with product queries.
Write letters to clients concerning flight/hotel/itinerary changes.
Responsible for the non-brochure website content for relevant product regions, identify and research the additional content to add to the site. Copy-writing; sourcing images and costing up additional content.
Liaising with the PM to establish special offers for the website, ensuring a steady flow of offers - costing and writing copy for these offers.
Research projects as instructed by the PM for new product.
Assist PM with all aspects of brochure production including post-brochure administration
Attend supplier/tourist board meetings, product workshops and trade shows where applicable
Monitor post-tour questionnaires and raise any potential issues that need addressing with PM
Liaise with hotels to gain brochure contributions
Assist PM with adhoc groups
Experience in planning and costing itineraries, with a minimum of two years' experience in this field
A good knowledge of Australasia or Middle East destinations
An understanding of the operational issues associated with the area.
Good copy writing skills
Good level of numeracy
Proactive and good use of initiative
High level of organisational skills
Excellent communication skills
Excellent attention to detail
Experience of working in a team an advantage
Experience of CRS and Galileo an advantage
Educated to at least 'A' Level standard, although if more experienced in work will consider educated to GCSE/ 'O' Level standard.
My client is offering a competitive salary package from £28,000 to £30,000 dependent on experience.
To register your application for Product Support Executive, please submit your CV by Clicking 'Apply' now
Due to the volume of applications received only candidates shortlisted will be contacted