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about 1 month ago
Susan Hamilton Group
Salary band: Any
Location: London
Job type: Permanent
Contact: Susan Hamilton Group
Category: IT Jobs
Our client a leading accommodation provider are currently recruiting for a Reception Supervisor to join their team. As the Reception Supervisor you will be responsible for the management of the reception areas and ensuring high standard of service is given to all guests and visitors. Ensuring all relevant Health & Safety procedures are properly followed and support the Reception Manager in the overall management of the reception area.The position is based on working 12 hour shifts 4 days on and 4 days off. The shift starts at 8.00am and finishes at 8.00pm on a rota basis. Day to day responsibilities of the role are as follows:*Daily supervision of the Reception team to ensure that they are motivated and meet the daily objectives and required standards.*Training and development of the reception team*Undertake administration duties for Reception and Reception Manager including preparation of the shift roster and submission of all shift swaps, sickness forms, leave forms etc.*Deal with all service issues such as resetting voicemails, ordering keys to be cut etc.*Have operational knowledge of all front of house services and be aware how to access these services to meet the members requirements.*To cover reception duties in both houses for lunch and where necessary for sickness and holidays.*Liaise with suppliers and contractors to ensure that all Reception facilities are maintained and in working order.*Be able to act in accordance with the Front of House procedures. Be able to explain and reinforce all procedures including the Health & Safety procedures to all staff.*Ensure that reception is kept immaculate at all times*Find cover when staff call in sick or when necessary.*Be competent and confident in the use of a range of IT systems.*Able to provide in depth information on the local area, directions, traffic & travel updates, timetables etc.*Continue to implement improvement to services and procedures.*Maintain personal awareness of all site procedures relevant to reception, ensuring that any required changes to procedures are brought to the attention of everyone involved.*Completion of the daily checklists and area audits.*Complete an end of Shift Report and action any outstanding issues arising.*Become a First Aider & Fire Marshall (training will be given)*Any other duties as may reasonably be required.

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