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about 1 month ago
Admiral Group
Salary band: Any
Location: London
Job type: Permanent
Contact: Admiral Group
Category: Hotel Jobs
Our client based in Central London is currently looking for a professional Day Receptionist to join their team. The position is based on working 5 days out of 7 on a rota basis and will include weekends and bank holidays. The shift pattern involves working between 7.00 a.m. - 3.00 p.m. or 3.00 p.m. - 11.00 p.m. or any 8 hours shift within these hours; working across one of 2 reception desks at either of the two buildings. Key responsibilities: To ensure that all guests and members receive a warm welcome and a lasting and positive impression.To answer and converse on the telephone in a professional manner.To be responsible and carryout all necessary operations when guests arrive and depart (check-in / check-out).Accepting delivery and sorting of post including packages and parcels for Members that may require you to move them to the back office area.Helping visitors and Members to store suitcases/luggage in the back office area.Respond to a wide range of member requests and promote facilities.Manage invoicing payments and cash operations during the day shift.Report all facilities and maintenance issues to the Helpdesk.Have operational knowledge of all front of house services and know how to access these services to meet the members requirements.Ensure that reception is constantly manned and kept immaculate at all times.To be competent and confident in the use of a range of IT systems.Complete a daily end of shift report.To Become a First aider and Fire marshal (training given) and carry out evacuation procedures.Any other duties which may reasonably be requested. Ideal candidate will have: Experience of working within a busy hotel as a receptionist/ guest services officerPassionate and a clear understanding of 5 star serviceBe presentable at all timesExcellent communication skills - both verbal and written ** Due to the level of applications, only suitable candidates will be contacted.

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