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17 days ago
Heythrop Park
Salary band: £15k - £20k
Location: Oxfordshire
Job type: Any
Contact: Heythrop Park
Category: Customer Service Jobs


Location: Chipping Norton, Oxfordshire OX7 5UE

Salary: 15,000 per annum

Contract type: Full time position working 40 hours over 5 days including weekends

Shift Patterns: Early and late shifts, 6.45am until 3.15pm and 2.15pm until 10.45pm

About us

Set in 440 acres of stunning Oxfordshire countryside Heythrop Park Resort boasts two individual hotels including Crowne Plaza. The two hotels provide over 350 bedrooms, state-of-the-art meeting facilities for up to 450 delegates plus 4 bars and 4 restaurants. Also located at the Resort is an 18 hole championship standard golf course and a Health Club with spa treatment rooms.

Our front office team is looking for a passionate Receptionist to assist our team to provide exceptional customer service to our guests.

You need to be friendly and professional at all times, need to demonstrate that you are flexible and organised and be able to work under pressure.

Main Duties and Responsibilities

  • To liaise between the guest and hotel teams to ensure complete guest satisfaction identifying and responding to any guest requests, efficiently and effectively
  • Checking in and checking out guests
  • Responsible for switchboard operation and transferring phone calls to correct extension or taking accurate messages
  • Responsible for the making of reservations for guests over phone, in writing or walk ins
  • Accounting for all activity (transactions & postings) for entire shift
  • To communicate and liaise with all departments on a daily basis as and when required
  • Being fully conversant with the facilities, services and promotions offered by the hotel and pass this information on to guests wherever possible to maximise hotel sales
  • Handling payments (cash, credit cards, cheques) and carry out banking procedures

We are looking for someone who

  • Standards driven and detail-orientated
  • To have the ability to multi-task in a fast-paced environment
  • A good command of the English language
  • Be flexible with regards to working patterns
  • Has excellent self-presentation skills

Previous experience working in a 4* hotel with multi outlets would be desirable but not essential as full training will be given.

Heythrop Park Resort is not connected to public transportation therefore candidates need to have their own transport.

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